Customer Services Director

Full Time
Kuwait Hospital
Posted 2 months ago

DUTIES AND RESPONSIBILITIES:

  • Improving customer service experience, creating engaged customers, and facilitating organic growth.
  • Taking ownership of customers’ issues and following problems through to resolution.
  • Setting a clear mission and deploying strategies focused towards that mission.
  • Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Coordinate with department heads / HODs to ensure seamless service delivery that meets patients’ and stakeholders’ needs and expectations.
  • Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
  • Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
  • Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.

QUALIFICATION AND SKILLS:

  • Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English and Arabic.
  • Awareness of the industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • BS degree in Business Administration or related field.

 

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Administration

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